The Complete Cricket Experience
Ph: 03 6229 7863

Returns Policy

Returns Policy:

Change of Mind Returns

Australian Consumer Law states that the retailer is not required to provide a refund or replacement if you change your mind after purchase. HPCT may however offer an exchange or store credit for items that are returned in saleable condition with proof of purchase, all original packaging and tags attached and within 14 days of purchase. Change of mind returns will not be provided on Gift Vouchers.

Faulty Products/Warranty Returns

All items that are deemed to be faulty and returned within their warranty period, will be referred to the manufacturer for assessment. This may include the physical return of the product. Customers are entitled to a repair, product replacement or store credit if the product purchased is assessed to have a manufacturer fault and is within the product’s warranty period. The decision to repair, replace or provide a store credit is at the discretion of the manufacturer. There is no standard remedy for a warranty claim and the course of action depends on the circumstances.

HPCT always endeavours to process warranty returns within a reasonable timeframe and in accordance with ACCC Consumer Guarantees.

Where an item is damaged through misuse or abnormal use, manufacturers will not provide a repair, exchange or store credit.

Please note that the warranty period commences from the date of purchase.

Wrongly Delivered

You are entitled to an exchange if we unfortunately deliver a product that is not the same as the item depicted on our website. Please call into our store during business hours with your product and receipt, or alternatively, you can email tasmania@highperformancecricket.com.au stating the product description and include an image and receipt number in the email.

Bonus Voucher with Purchase

Where a Bonus Voucher is issued at the time of, or as a result of the purchase, the Bonus Voucher must also be returned with the merchandise to qualify for a full exchange or store credit. Where the Bonus Voucher has been fully or partially redeemed, the amount redeemed will be deducted from any available exchange or store credit value.

Other

For all other issues or concerns with your purchased goods please send your questions or concerns to tasmania@highperformancecricket.com.au, call (03) 6229 7863, or visit us instore during business hours.

Consumer Guarantees

Your rights under the Australian Consumer Law are not impacted by the change of mind policy or limited by a defined timeframe. The Australian Consumer Law however does recognise that the relevant time period may vary by product or service depending on the nature of the goods or service, price paid and any representations made about the goods or service. HPCT will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

Dynamic Sports Holdings Pty Ltd
trading as
High Performance Cricket Tasmania

Kingborough Indoor Cricket Centre
Kingston View Drive
Kingston, Tasmania,
Australia 7050

T. (03) 6229 7863

Opening Hours
Mon – Fri: 10:00am – 5:30pm
Sat: 9:00am – 3:00pm                                              Sun (Aug-Sept): 10:00am – 5:00pm

Also available by appointment